What is the US law on refunds if you purchase online non tangible goods such as an ebook?
Posted by admin | Filed under Other - Advertising & Marketing
I recently bought an ebook that just contained more ads then content and I wanted to request a refund. The website taht i bought it from said i needed to test all “tactics” first before i could get one but I think this is in violation of US law. Am i right?
March 14th, 2010 at 10:27 am
I don’t know what a ‘tactic’ is but almost every website that sells something has a page that outlines their options usually that will include electronic refunds.
In most cases an electronic download is non-refundable. Similar to buying a piece of software from the store. Once you break the seal its non-returnable.
There is no way for a company to know if you ‘broke the seal’ on the e-book.
However, if I were the company I would offer you another download just to try and be fair. I suspect they don’t want to work with you is because all the stuff they sell is littered with ads.
I don’t know where this was bought but they def wouldn’t get any return business.
There is no law that protects you and they may not even be owned by any American.
March 16th, 2010 at 3:50 am
The only thing that you will be protected by the law is when the ebook you received is completely different from they advertise, which arises an arguement — how are we going to determine if it is different from what the seller advertise.
If you can prove that it is a scam, the steps you should do is to contact your credit card company for charge back.
Other than that, I don’t think there is anything you can do if the purchase amount is quite little in reality.